KnowSe: Fostering user interaction context awareness

Abstract

The CSCW area has recognized the concept of awareness as a critical issue to focus on (Schmidt et al., 2002) since “users who work together require adequate information about their environment” (Gross and Prinz, 2003). The environment of an individual encompasses her connections with other people, as well as with digital resources and actions (tasks or processes). If connections are not clear or hidden to the individual or to the group, the cost is a lack of awareness in the organization (McArthur and Bruza, 2003), which not only leads to inefficient cooperation but can even prevent it from being started. Unveiling the relations between persons, topics, tasks and processes to computer workers facilitates cooperative work by increasing the awareness of the personal social networks and the role of an individual in the organization, a project, or a group. These connections can be created and modeled manually but a better approach is to develop semi-automatic or even automatic tools to create and share them (McArthur and Bruza, 2003). Based on emails, McArthur and Bruza (2003) have computed such kind of connections, and suggest using more global corpora as well as taking into account dynamic ones.