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Proposal of an experience feedback approach to improve collaboration in industrial processes

Melendez gonzalez, Diana sofia. Proposal of an experience feedback approach to improve collaboration in industrial processes. PhD, Génie industriel, Institut National Polytechnique de Toulouse, 2019, 151 p.

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Abstract

In the current changing market-place which is characterized by openness, competitiveness and globalization, today's organizations must continuously evolve and improve. As a result of thesemarket conditions, organizations are coerced to join industrial networks to maintain their business efficiency. In order to achieve this endeavor, effective collaboration between organizations plays a central role to carry out activities in industrial processes and it is essential to accomplish an overall improvement of any process. Furthermore, each organization which participates in industrial networks is, at the same time, an organizational network of actors who work for it. Therefore, collaboration remains a key factor but this time seen from the interactions between actors involvedin industrial processes. Hence, collaboration has become one of the relevant areas of performance measurement. Then, a need arises to define a methodology for collaboration characterization between organizations based on the interactions between actors. Also, the experience reuse principles are an interesting approach to define future collaborations based on past experiences. In this regard, two global objectives are defined in our work: 1. How to characterize collaboration during an industrial process or project taking into consideration organizations and actors who work for them? 2. How to define and improve future collaborations based on knowledge of past experiences? This thesis work describes a proposition of an approach of capitalization and reuse of experiences in order to facilitate the definition of future collaborations taking into account the performance and collaboration dimensions of past experiences. This work provides a novel approach which lies in the fact that we explicitly integrate an experience reuse approach in order to define future collaborations at an organizations level and actors level. The main contributions of this Ph.D. thesis are: • The definition of a collaboration model for experience collaboration characterization. The proposed collaboration model formalizes the key elements of an industrial process such as organizations, contracts, commitments, requirements, activities, actors and their interactions. This formalization facilitates the experience capitalization for its future reuse.• A collaboration evaluation methodology for experience capitalization in order to analyze thecollaboration and the performance throughout an industrial process. The analysis of thecollaboration is based on a standard evaluation in the interest of an accurate comparison ofcollaboration and performance evaluation between organizations. As with the previous item, thestandard evaluation of collaboration and performance allows the experience capitalization and itsfuture reuse.• An experience reuse system that allows defining the best collaboration experiences betweenorganizations and actors concerning partial information of the new experience

Item Type:PhD Thesis
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Institution:Université de Toulouse > Institut National Polytechnique de Toulouse - Toulouse INP (FRANCE)
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Research Director:
Coudert, Thierry and Geneste, Laurent
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Deposited On:27 Mar 2020 07:34

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