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Engaging Automation at Work - A Literature Review

Roto, Virpi and Palanque, Philippe and Karvonen, Hannu Engaging Automation at Work - A Literature Review. (2019) In: IFIP WG 13.6 Working Conference Human Work Interaction Design (HWID 2018), 20 August 2018 - 21 August 2018 (Espoo, Finland).

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Official URL: https://doi.org/10.1007/978-3-030-05297-3_11

Abstract

Automation pervades workplaces in an increasing pace and its effects on work practices and roles are far-reaching. Work tasks are typically automated with efficiency, effectiveness and safety in mind, but less attention is paid on the user experience aspects. As the amount of direct human control over technology is often decreased with automation, the human aspect of those systems might seem less essential and thus human-system interaction designers may not be consulted when automation is designed. Yet, fully autonomous and unmanned systems are rare, as humans often still have to monitor, intervene, maintain and control the automated environments – be it on-site or remotely. This paper discusses the need for better interaction design of automated systems with a focus on engaging user experiences in work environments. Results of a systematic literature on engaging user experience design in automation solutions used at work revealed that experiential human-automation interaction design is a neglected research topic. Therefore, we call for more research on automation design that improves not only efficiency, i.e., the pragmatic aspects of user experience, but also employee engagement and other emotional aspects of user experience. It is time for a turn to the experiential to take place also in the work automation context.

Item Type:Conference or Workshop Item (Paper)
Additional Information:Thanks to Springer editor. This papers appears in volume 544 of IFIP Advances in Information and Communication Technology book series (IFIPAICT) ISSN 1868-4238 ISBN 978-3-030-05296-6 The original PDF is available at: https://link.springer.com/chapter/10.1007/978-3-030-05297-3_11
HAL Id:hal-02494116
Audience (conference):International conference proceedings
Uncontrolled Keywords:
Institution:French research institutions > Centre National de la Recherche Scientifique - CNRS (FRANCE)
Université de Toulouse > Institut National Polytechnique de Toulouse - Toulouse INP (FRANCE)
Université de Toulouse > Université Toulouse III - Paul Sabatier - UT3 (FRANCE)
Université de Toulouse > Université Toulouse - Jean Jaurès - UT2J (FRANCE)
Université de Toulouse > Université Toulouse 1 Capitole - UT1 (FRANCE)
Other partners > Aalto University (FINLAND)
Other partners > VTT Technical Research Centre of Finland Ltd (FINLAND)
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Deposited On:11 Feb 2020 08:51

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