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Support to the public services mutation through continuous improvement in a french metropolis

Aubourg, Gautier and Galasso, François and Lamothe, Jacques and Grabot, Bernard Support to the public services mutation through continuous improvement in a french metropolis. (2017) In: APMS 2017, 3 September 2017 - 7 September 2017 (Hambourg, Germany).

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Official URL: https://link.springer.com/chapter/10.1007%2F978-3-319-66926-7_26

Abstract

Public Services have their own principles and codes in order to address needs of general interest through the procurement of physical objects, information or services to various kinds of users. Characterized by a political context and a dedicated legal framework, public services have specific constraints and objectives. This communication shows how continuous improvement methods born in an industrial context could be adapted for addressing the specificity of public service, especially in the new context of "Smart Cities".

Item Type:Conference or Workshop Item (Paper)
HAL Id:hal-02389508
Audience (conference):International conference proceedings
Uncontrolled Keywords:
Institution:Université de Toulouse > Ecole nationale supérieure des Mines d'Albi-Carmaux - IMT Mines Albi (FRANCE)
Université de Toulouse > Institut National Polytechnique de Toulouse - Toulouse INP (FRANCE)
Other partners > Toulouse Métropole (FRANCE)
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Deposited On:21 Nov 2019 11:00

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