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ERP 2.0, what for and how?

Grabot, Bernard and Mayere, Anne and Lauroua, Fabien and Houé Ngouna, Raymond ERP 2.0, what for and how? (2014) Computers in Industry, 65 (6). 976-1000. ISSN 0166-3615

(Document in English)

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Official URL: http://dx.doi.org/10.1016/j.compind.2014.02.017


The poor level of adoption of ERP systems is often considered as linked to a loss of social interactions between users of the ERP, together with the poor adaptability of these huge systems to local needs. Web 2.0 tools (including among others social networks, wikis, mashups and tags) aim at allowing a better interaction between a user and an Internet site, or between communities of users by means of a Web site. Using these tools in an industrial context appears now as a possible solution for addressing some of the problems of present information systems, and especially ERPs. Examples of such integration of Web 2.0 technologies in industrial practices are analysed and the empiricism with which these experiences are usually conducted is underlined. In order to address this problem, we suggest a step-by-step method allowing to identify on which business processes performed by an ERP the Web 2.0 tools could be of interest, and investigate how to integrate the two worlds. This approach is illustrated on the SAP product Business By Design, which new version includes a set of configurable Web 2.0 tools.

Item Type:Article
Additional Information:Thanks to Elsevier editor. The definitive version is available at : http://www.sciencedirect.com/science/journal/01663615
HAL Id:hal-01070519
Audience (journal):International peer-reviewed journal
Uncontrolled Keywords:
Institution:French research institutions > Centre National de la Recherche Scientifique - CNRS (FRANCE)
Université de Toulouse > Institut National Polytechnique de Toulouse - Toulouse INP (FRANCE)
Other partners > SAP France (FRANCE)
Université de Toulouse > Université Toulouse III - Paul Sabatier - UT3 (FRANCE)
Université de Toulouse > Université Toulouse - Jean Jaurès - UT2J (FRANCE)
Laboratory name:
Deposited On:19 Sep 2014 12:58

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