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Cognitive conflict in human–automation interactions: A psychophysiological study

Dehais, Frédéric and Causse, Mickaël and Vachon, François and Tremblay, Sébastien Cognitive conflict in human–automation interactions: A psychophysiological study. (2012) Applied Ergonomics, 43 (3). 588-595. ISSN 0003-6870

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Official URL: http://dx.doi.org/10.1016/j.apergo.2011.09.004

Abstract

The review of literature in sociology and distributed artificial intelligence reveals that the occurrence of conflict is a remarkable precursor to the disruption of multi-agent systems. The study of this concept could be applied to human factors concerns, as man-system conflict appears to provoke perseveration behavior and to degrade attentional abilities with a trend to excessive focus. Once entangled in such conflicts, the human operator will do anything to succeed in his current goal even if it jeopardizes the mission. In order to confirm these findings, an experimental setup, composed of a real unmanned ground vehicle, a ground station is developed. A scenario involving an authority conflict between the partici- pants and the robot is proposed. Analysis of the effects of the conflict on the participants’ cognition and arousal is assessed through heart-rate measurement (reflecting stress level) and eye-tracking techniques (index of attentional focus). Our results clearly show that the occurrence of the conflict leads to perseveration behavior and can induce higher heart rate as well as excessive attentional focus. These results are discussed in terms of task commitment issues and increased arousal. Moreover, our results suggest that individual differences may predict susceptibility to perseveration behavior.

Item Type:Article
Additional Information:Thanks to Elsevier editor. The definitive version is available at http://www.sciencedirect.com. The original PDF of the article can be found at Applied Ergonomics website: http://www.sciencedirect.com/science/journal/00036870
Audience (journal):International peer-reviewed journal
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Institution:Other partners > Université Laval (CANADA)
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DGA
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Deposited By: Frédéric Dehais
Deposited On:05 Jun 2014 13:41

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